Operations Management, Financial and Non-Financial Measures of Performance, Improvement Tools – 217
What are the five (5) phases of the Six Sigma DMAIC (Define, Measure, Analyze, Improve, and Control) project methodology?
- Define customers and their requirements
- Measure defects and other items related to quality
- Analyze to determine root cause of failures and the sources of variation
- Improve through experimentation
- Control results using TQM statistical process control tools (e.g. control charts)
